Privacy Policy
1. Introduction
This Privacy Policy describes how Robosky and its affiliates (collectively "Robosky", "we", "our", "us") collect, use, share, protect, and otherwise process your information and personal data through our website https://www.robosky.co.in (hereinafter referred to as the “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We offer products/services under this platform globally, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
2. Collection of Personal Data
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. The information we collect may include, but is not limited to, personal details provided during registration or use of the Platform such as your name, date of birth, address, telephone/mobile number, email ID, and any other details shared as proof of identity or address.
We may also collect sensitive personal data such as your bank account, credit/debit card information, payment instrument details, or biometric data (such as facial features or physiological data) with your consent, in order to enable certain features on the Platform. All of the above will be in accordance with applicable laws.
You always have the option to choose not to provide information by not using certain services or features on the Platform. We may track your behavior, preferences, and other information that you provide. This information is compiled and analyzed on an aggregated basis.
Additionally, we may collect your transaction data on the Platform and related third-party business partner platforms. If a third-party business partner collects your personal data, you will be governed by their privacy policies. We are not responsible for their privacy practices and request you read their policies prior to sharing any information.
3. Usage of Personal Data
We use your personal data to provide the services you request. If we use your personal data for marketing purposes, we will give you the option to opt-out. Your personal data helps us assist sellers and business partners in fulfilling orders, enhancing customer experience, resolving disputes, troubleshooting problems, informing you about offers, products, services, and updates, customizing your experience, detecting and protecting against fraud or criminal activities, enforcing our terms, and conducting marketing research, analysis, and surveys.
You understand that your access to certain products/services may be affected if permission is not provided.
4. Sharing of Personal Data
We may share your personal data within our group entities, corporate affiliates, and other business partners to provide you access to our services and products. These entities and affiliates may use your data to market products and services to you unless you explicitly opt-out.
We may also disclose personal data to third parties such as sellers, business partners, third-party service providers (including logistics partners), prepaid payment instrument issuers, and payment providers you opt for. This disclosure is necessary for us to provide services and comply with legal obligations, enforce our user agreements, or facilitate our marketing and advertising activities.
Personal and sensitive data may be disclosed to government agencies or authorized law enforcement agencies if required by law or in good faith to respond to subpoenas, court orders, or other legal processes. We may also disclose personal data to law enforcement agencies, third-party rights owners, or others if required to enforce our Terms of Use or Privacy Policy, or to protect the rights, property, or personal safety of our users or the general public.
5. Security Precautions
We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse. We adhere to our security guidelines when handling your information. However, please note that data transmission over the internet cannot be guaranteed to be completely secure, and there are inherent risks involved.
Users are responsible for maintaining the security of their login and password records. By using the Platform, users accept the security risks associated with data transmission over the internet.
6. Data Deletion and Retention
You can delete your account by visiting your profile and settings on the Platform. Please note that deletion of your account will result in the loss of all related information. If you have any pending grievances, claims, or services, we may refuse or delay the deletion request.
We retain your personal data for no longer than necessary to fulfill the purpose for which it was collected or as required by law. However, we may retain your data for fraud prevention or legitimate purposes. We may also retain anonymized data for research or analytical purposes.
7. Your Rights
You have the right to access, rectify, and update your personal data directly through the Platform’s functionalities.
8. Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you disclose personal data related to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
By providing your personal data on our Platform or any partner platforms, you consent to us (including affiliates, partners, and third parties) contacting you via SMS, instant messaging, calls, or email for the purposes outlined in this Privacy Policy.
You can withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please note that withdrawal of consent will not affect any prior processing of your personal data and may restrict or deny the provision of certain services.
9. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our information practices. We encourage you to review this Privacy Policy periodically. Significant changes will be communicated to you in accordance with applicable laws.
10. Contact Information
For any concerns regarding this Privacy Policy or to withdraw consent, please contact us using the information provided on the Platform.